Revolutionizing Customer Service and Telephone Sales with AI
We develop solutions based on Machine Learning and Natural Language Understanding and Processing to help companies make better decisions in the relationship they have with their clients
what we do
At Predictiva we automatically structure and categorize valuable
information in the conversations with your clients
We automate quality and sales audits in Call Centers
Upbe's intelligence allows you to close more phone sales
Upbe improves customer experience and boosts your NPS
Reduces FCR and Average Handle Time (AHT)
natural language processing systems applied to the call center
Our products
Software de inteligencia conversacional
Upbe
Upbe’s voice-to-text transcription (Automatic Speech Recognition) is the most accurate in Spanish for the context of Call Center calls, covering the different accents of all Spanish-speaking countries.
Improve your CX
AI Powered Call Reason
It allows you to know at a maximum level of depth the experience of your client with your products and services, understand how the market perceives your products or services and anticipate possible churn of clients, among other issues.
Our clients
They trust in our technology
Lo que dicen nuestros clientes:
“Apoyarnos en Predictiva a través de Upbe nos está ayudando a entender mejor cómo podemos hacer más eficiente nuestro análisis de llamadas en Konecta. Las mejores son evidentes”
The best quality of life
Looking for the best talent
Malaga, the best quality of life and where the technology sector is growing the fastest. We have our main office in the Technology Park (PTA – Malaga Tech Park).
And we are looking for talent! Take a look at the open vacancies or send us your application spontaneously.
Upbe's blog
Want to know more about Conversation Intelligence?
Speech recognition systems (ASR). What is it?
We delve into the relevance of speech recognition systems (ASR - Automatic Speech Recognition). (Spanish)
Differences between Conversational Intelligence and Speech Analytics
What does it mean to have a platform that understands the context of calls and automates quality or sales processes? (Spanish)
How can I improve my understanding of Voice of the Customer thanks to AI?
Artificial Intelligence and Machine Learning allow you to improve and access more data about your customers. (Spanish)
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Do you want to be aware of what we do?
We will invite you to events, to webinars on technology and customer experience, and we will share content about the industry.
