CLARA® is a technology developed by PREDICTIVA
to audit and interpret thousands of voice interactions
between call center agents and customers
In most Call Centers, it is mandatory to verify calls between agents and customers/leads to confirm the voice interactions are in accordance with the guidelines and quality policies established by the company. In addition, specific campaigns involve interactions with a purpose of sale, which have a contractual obligation to inform the client and to gather their consent of legal conditions and clauses of the contract.
Automatic Supervision has 2 objectives:
Automatic Supervision Advantages:
Optimizer Supervisor Methodology:
Keep updated with the innovations we are working on: